Cart(0)
Refund and Return Policy
Thank you for shopping with us at www.solescraft.shop. We are committed to delivering a seamless and transparent shopping experience. This Refund and Return Policy outlines the conditions under which products purchased through our website may be returned, exchanged, or refunded. Please review the following terms carefully before initiating a return.
To be eligible for a return, the item must meet all of the following conditions:
Initiation Timeframe: Returns must be initiated within 30 days of the original delivery date.
Product Condition: Items must be returned in unused, undamaged, and resalable condition, with all original packaging, tags, labels, manuals, and accessories included.
Proof of Purchase: A valid order number or packing slip is required.
Please note that certain types of products may not be eligible for return, including but not limited to:
Items marked as final sale or non-returnable
Personalized or custom-made goods
Opened health, hygiene, or beauty products
Digital downloads or virtual services
To initiate a return, please follow these steps:
Visit the Returns Portal at www.solescraft.shop/returns.
Enter the requested order details and reason for the return.
Select whether you prefer a refund to your original payment method or store credit.
Print the provided return shipping label (if applicable).
Securely package your item and drop it off with the designated shipping carrier.
You will receive a confirmation once your return has been received and processed.
A $10 return shipping fee will be deducted from refunds issued to the original payment method.
Returns requested as store credit are exempt from shipping fees.
Customers may also choose to use their own return shipping method, in which case no shipping fee will be deducted by us.
Shipping fees on the original purchase are non-refundable, unless the return is due to a verified product defect or fulfillment error on our part.
Upon receipt and inspection of the returned item:
Approved refunds to the original payment method will be processed within 5–10 business days.
Store credit is typically issued within 48 hours of return confirmation.
Refund timelines may vary depending on your payment provider.
We reserve the right to deny a refund if the returned product is found to be used, damaged, or outside the acceptable return window.
If you received a defective or incorrect item:
Submit a claim within 7 days of delivery through our support form at www.solescraft.shop/support.
Include photos of the item, packaging, and a description of the issue.
We will provide a prepaid return label, and you may opt for a replacement, refund, or store credit.
International customers are responsible for:
All return shipping costs, customs duties, taxes, and related fees.
Returns must be shipped using a trackable service; we are not responsible for returns lost in transit.
VAT and import fees collected by your local customs or delivery service are non-refundable.
International returns may require additional processing time.
We do not offer direct product exchanges. If you would like a different size, color, or item, please:
Initiate a return for the original product.
Place a new order through www.solescraft.shop for the desired item.
Orders can only be canceled if they have not yet been processed or shipped. Please submit cancellation requests promptly via the contact details available in the footer of www.solescraft.shop. Once shipped, the order must follow the standard return process.
This policy may be updated periodically to reflect changes in business practices, customer feedback, or legal requirements. The latest version will always be available at www.solescraft.shop/pages/refund-&-return-policy. By purchasing from our website, you agree to the current version of this policy.
We value your trust and appreciate your business. If you have any questions regarding this policy or need assistance with a return, please refer to the contact information provided at the bottom of www.solescraft.shop.
